Privacy policy

Last updated: 23-06-2026

Privacy & Personal Data Collection Statement 

This Privacy Policy outlines how Luna Maris Label handles personal data in accordance with applicable privacy laws. By visiting our website or placing an order, you consent to the practices described below.

1. Why We Collect Information
We collect personal data to:

  • Facilitate website access and transactions
  • Process secure payments
  • Communicate regarding your orders or questions
  • Improve site performance and user experience
  • Satisfy legal obligations

The policy is reviewed and updated periodically to remain compliant with changing regulations.

2. Who Is Covered
This policy applies to:

  • Visitors – Individuals who access our website
  • Buyers – Those who place or receive orders
  • Correspondents – Anyone who reaches out via email or forms

3. Data We May Collect

  • Visitors: IP address, device and session data
  • Buyers: Name, email, phone number, shipping/billing addresses, payment method, order history
  • Correspondents: Name, contact details, and any additional info you choose to share

Note: Some data is necessary for purchases and site functionality. Missing information may limit access.

4. Use of Your Personal Information
Data is used for:

  • Fulfilling orders and transactions
  • Managing customer support
  • Analyzing and enhancing website operations
  • Meeting compliance and anti-fraud requirements

We only send marketing materials if you have opted in.

5. How and When Data Is Shared
Your information may be shared with:

  • Internal team members managing your order
  • Third-party service providers (e.g., Shopify)
  • Government or legal entities where required
  • Merging/acquiring parties in business changes

All external sharing is secured with strict confidentiality terms.

6. Cookies & Tracking Use
We utilize cookies to personalize your experience. Please see our Cookie Policy for full details.

Cookie categories include:

  • Essential: Fundamental website operations
  • Performance: Understand usage behavior
  • Preference: Save language, region, or layout settings

Users can manage cookie settings through their browser. Disabling cookies may limit functionality.

7. Retaining Your Information
Data is held only as long as needed for original purposes or legal compliance. Once that time has passed, it is deleted or anonymized securely.

8. Rights Regarding Your Data
You are entitled to:

  • Request access to your stored data
  • Correct inaccuracies or outdated details

Some requests may not be granted where legally restricted or if the information is already accurate.

9. Consent for Direct Marketing
With your permission, we may:

  • Provide updates, deals, and launch notifications
  • You may withdraw your consent at any time through email or by using the unsubscribe link in our emails.

We will never sell your data or use it for promotional purposes without your consent.

Company information

Company Name: LS International LLC
Company Registration Number: 2026-001894294

Business address:
30 N Gould St Ste R Sheridan, WY 82801, USA

Last updated: 22-06-2026

Your satisfaction is our priority at Luna Maris Label. If for any reason you’d like to return a purchase, our easy-to-follow policy is designed to help.

You Have 30 Days

Returns are accepted within 30 days of delivery. Items must be in unused condition with all tags and original packaging included.

How to Begin the Return Process

  1. Email Us
    Start by contacting us at info@lunamarislabel.com with your order number and reason for return.

  2. Receive Instructions – We'll confirm your return within 24 hours  (on weekdays) and send you the return address below: Returns 2F, Building C, Dingfeng Science and Technology Park, Qiaotang Road, Fuhai Street, Bao'an District, Shenzhen, China.  Please wait for our confirmation before sending anything back, so we can match your return to your order.

  3. Prepare for Shipping
    Items should be packed securely. Return shipping costs, including label and tracking, are your responsibility.
  4. Use Trackable Delivery
    Luna Maris Label is not responsible for returns lost or damaged in transit, so we recommend tracked postage.

Refund Procedure

Once your return is received and inspected, we’ll confirm via email. Approved refunds will be processed to your original payment method within 14 business days. Please allow extra time for your bank to complete the transaction.

Interested in an Exchange?

Want a different size or item? Let us know in your return email, and we’ll help process an exchange if stock is available.

Key Return Requirements

  • Items must be returned within 30 days of delivery.
  • Products must be unused and in original condition.
  • Return shipping is at the customer’s expense.
  • Return fees usually start at $10, depending on carrier and item size.

When Partial Refunds May Apply

A reduced refund may be issued if:

  • Items appear used
  • Packaging or original parts are missing
  • The return arrives late or damaged

Have a question? It’s best to check with us before returning your item.

Company information

Company Name: LS International LLC
Company Registration Number: 2026-001894294

Business address:
30 N Gould St Ste R Sheridan, WY 82801, USA

Email: info@lunamarislabel.com
Text us:+13073964417
Contact: HERE

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).

Email: info@lunamarislabel.com
Text us:+13073964417
Contact: HERE

Support hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).