Frequently Asked Questions
We understand that online shopping can raise a few questions, so we aim to keep everything clear and straightforward. Below you’ll find answers to the most common questions. If you need anything else, feel free to contact us—we’re here to help.
Shipping
We currently ship within the United States only. Whether you're in a big city or a quiet town, we’ve got your delivery covered—everywhere in the U.S.
Absolutely. All orders ship free—no minimums, no hidden fees. Just place your order, and we’ll take care of the rest.
Once you place your order, we’ll process it in 1–3 business days. From there, your order should arrive within 7–9 business days, depending on your location. We’ll send you tracking info as soon as your order hits the road.
Once your order has been dispatched, you will receive an email with a tracking number. Use this number to track the status of your order on this page.
Returns
We offer a 30-day return window from the day your order is delivered. If you’re not completely satisfied, you can return your item in unused condition for a full refund. No stress, no restocking fees. See more information about the refund policy here.
Refunds are usually processed within 14 days after we receive and inspect your return. We’ll refund your original payment method and email you as soon as it’s complete.
Contact
You can reach us anytime at info@lunamarislabel.com. We always respond within 24 hours during working days.
Payments
We accept various payment methods, including Visa, Mastercard, American Express, , Apple Pay and Discover
Company information
Company Name: LS International LLC
Company Registration Number: 2026-001894294
Business address:
30 N Gould St Ste R Sheridan, WY 82801, USA
Email: info@lunamarislabel.com
Text us:+13073964417
Contact: HERE
Support hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).
Our customer service team will usually get back to you within 12–24 hours on weekdays (Monday–Friday).